2003 Product of the Year Awards

Product of the Year Logo

Amcat Contact Center Suite
Amcat
www.amcat.com

Amcat Contact Center Suite is enterprise contact management solution.  Based on the latest industry standards including Microsoft .NET and worldwide customer input, Amcat Contact Center Suite is an enterprise CTI solution, designed for inbound, outbound and blended contact centers.  Typical users have a specific need for proactive, and well-managed multi-media customer contact.

Contact Center Suite operates equally well in a switched circuit or VoIP environment.  Additionally, the solution operates in both a free-standing environment or in conjunction with most existing PBX/ACD telephony infrastructures and based on its three-tiered client server architecture, it can operate equally well in both an on-premises and distributed, multi-site environment.

Return to Commmunications Solutions Online