2003 Product of the Year Awards

Product of the Year Logo

Genesys Express 3.0
Genesys Telecommunications Laboratories
www.genesyslabs.com

Designed for mid-market companies and divisions of larger enterprises, Genesys Express 3.0 is an enhanced version of its pre-packaged customer service software. Genesys Express 3.0 offers a range of new features that streamline deployment, and is designed to reduce the total cost of ownership for companies’ customer service, help desk, collections and telemarketing groups. 

The key enhancements reduce the need for expensive, time-intensive on-site system testing with the addition of a pre-packaged simulation environment, including voice processing capabilities.  Key enhancements include:

  • Out-of-the-box PBX support

  • Option-based deployment

  • Complete simulation

  • Unified reporting engine and HTML report export

  • Unified agent application

  • Delivery server

Genesys

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