2003 Product of the Year Awards

KnowledgeBase.net 3.4
KnowledgeBase Solutions Inc.
www.knowledgebase.net

KnowledgeBase.net is best-of-breed software that combines the most relevant features of document and knowledge management software with Web portals, smart FAQ systems and powerful search technology to deliver a comprehensive self-service knowledge base for Customer Self-Service and Support. KnowledgeBase.net Version 3.4, launched in mid-2003, offers the highest levels of customization and integration to work seamlessly with other communication solutions. Designed from the ground up on .NET technology, KnowledgeBase.net  3.4 was created to seamlessly integrate with other CRM systems such as case management, trouble ticket, and chat, enabling end users a seamless environment when working toward issue resolutions.

KnowledgeBase.net offers a rich feature set that is unparalleled in the industry. Its award-winning User Interface, on the front-end portal and back-end control panel, conceals a complex application that renders it appropriate for all user levels.  Since the product is priced on a per article rather than per seat license, customers need only pay for the number of articles required in the initial knowledge base and later scale the solution to store any number of articles to meet their growing requirements. While KnowledgeBase.net is extremely easy to use and administer, it can handle the exchange of millions of requests on a daily basis handling massive consumer driven Support Centers. No other knowledge base solution delivers as much value as KnowledgeBase.net 3.4. Today, the product offers a plethora of new features that, among other benefits, provides unparalleled levels of customization and improves on the product’s overall ease of use and functionality. The only technical specifications are a PC and an Internet browser. A large part of KnowledgeBase.net’s overall success can be found in its simplicity for both administrators and end users.

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