2003 Product of the Year Awards

Nuasis NuContact Center
Nuasis
www.nuasis.com

Nuasis is leading the transformation of the customer contact center from propietary, circuit-based ACD switches to an open, IP-based enterprise software application. The company’s flagship product, the Nuasis NuContact Center is designed to specifically meet the needs of multi-site, multi-media contact centers operating on a single IP network. It also provides advanced multi-media contact handling for single-site contact centers. Nuasis’ patent-pending Enterprise Routing Architecture allows multiple contact center locations to be managed as a single center, intelligently routing voice, e-mail and Web contacts to the best-qualified agent.

A total IP-based solution, the NuContact Center delivers a new level of system reliability while leveraging existing enterprise network investments. It offers the lowest cost of deployment and the fasted payback of systems currently on the market by significantly reducing labor, hardware, and network costs. The NuContact Center is an ideal solution for companies moving to a single, integrated IP infastructure to handle their combined computing and communications needs within the contact center.

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