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2003 Product of the Year Awards
VirtualLogger
VoiceLog LLC
www.voicelog.com
VirtualLogger from VoiceLog
revolutionizes call recording and quality monitoring. Instead of selling software
or equipment, VirtualLogger wraps a service bureau/ASP model around
a digital call recording platform to deliver an entirely new
experience in call recording, archiving, monitoring and transaction
verification. Using a standard call recording platform,
VirtualLogger performs all state-of-the-art call center recording
functionality: Full-time, on-demand and sampled recording,
synchronized screen capture, database-driven search tools, instant
playback and feature-rich quality scoring and reporting. The ASP
model adds unique benefits:
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No equipment to buy -- per seat/month, “pay as
you go” pricing;
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Flexibility to grow or shrink with business
needs;
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Immunity from technological obsolescence,
allowing users to freely replace antiquated equipment;
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Scale economies in new technologies (e.g. audio
data mining);
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Lower overall cost of ownership (avoids
staffing, financing, archiving and replacement costs);
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Archiving up to seven years;
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Available ongoing or on-demand quality
monitoring, scoring and reporting;
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Transaction verification and documentation to
meet FTC sales recording rules and TPV requirements; and
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Available transcription of selected data elements.
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