FEATURES
1U
Deserves Another
Chris Donner
A 1U roundup, or how the 1U server
saved the world and still found time for pizza.
Bridging
The Gap Via IP Fax
Justin Smith, Brooktrout Technology
“Old” technologies never die; on
the contrary they often grow in importance and evolve into new
technologies. Fax continues to grow both in terms of adoption and total
pages transmitted. Its influence on related technologies and associated
converged application market development continues to grow.
Powering
Enhanced Services -- The Applications-Enabled Softswitch
Laura Thompson, Sylantro Systems Corporation
Service providers don’t have it easy.
They must find the right combination of technology and new models to
deliver the best overall results for their business, and then integrate
that solution into their networks. There is one platform that has the
capability to offer new enhanced services business models and integrate
broadband with voice: the applications-enabled softswitch.
NEWS AND VIEWS
Breaking News
Letters To The
Editor
Enabling
Technologies
Chris Donner, Contributing Editor
Empirix wants to be... your
SledgeHammer. The Communications Infrastructure Test Group of Empirix sat
down with Chris and some other editors to discuss their newest initiatives
designed to put your mind at rest.
Interactive
Commerce
Dan Callahan, Associate Editor
Many skeptics of the wireless Web feel
that the coming 3G cellular technology will not be the answer. Are they
right? Daniel Callahan discusses the pros and cons of m-commerce.
Next-Gen
Networks
Kevin Mayer, Editorial Director
A fortune cookie for your network:
Well-being and prosperity flow when man-made structures achieve optimal
harmony with their environments. But when service environments change,
what happens to network operators? Well, they may need to take a fresh
look at infrastructure and network design issues. Find out how Internet
offload can reduce the clutter of unmanageable network traffic, creating
an opening for change and growth.
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PUBLISHER’S OUTLOOK
Where’s
The Convergence?
Rich Tehrani, Publisher
If you think convergence has arrived,
think again. The convergence of voice and data has just started. Sure,
with absolutely everything embracing IP, voice and data increasingly share
the same network infrastructures. But to what extent are voice and data
actually interacting?
EDITOR'S OUTLOOK
It’s
Your Move
Kevin Mayer, Editorial Director
In nearly any competition, players
intently bring their most powerful resources to bear. Typically, the task
acquires some urgency, because players who mismanage a crucial resource,
leaving it to idle at the margins, frequently face marginalization
themselves. Thus, to avoid being “edged out” in the world of business,
companies are reassessing their competitive resources, including those
resources in the realm of converged communications.
TOM KEATING'S CC:
You’ve
Come A Long Way, Baby
Tom Keating, Executive Technology Editor
The Internet telephony industry has
come a long way from it’s status as a novelty, a way for hobbyists and
techies to make cheap phone calls. While stodgy old telecom companies once
scoffed at the mention of IP telephony, now they are embracing it.
REVIEWS
Pronexus’s
VBVoice 4.3
Motorola’s
i1000plus
DEPARTMENTS
Analytical Views: Voice
Portals
Search For A Home
Brian Strachman, Cahners In-Stat Group
Voice portals have made their grand
debut and have dazzled everyone with the possibilities they present. But
voice portal companies haven’t necessarily entered the market in the
best of financial times. What is it going to take for them to find their
niche?
Inside Networking: Preparing
For
The Customer Economy
Tony Rybczynski, Nortel Networks
IT managers are daunted with the task
of constantly introducing new applications and reducing operational costs
in today’s highly competitive global economy. But moving your enterprise
towards a customer-centric environment doesn’t have to be a
intimidating.
On The Horizon: Revitalizing
CRM With Speech Technology
Brough Turner, Natural MicroSystems
As astute observers of the industry,
you have no doubt been subject to the hype surrounding “click to talk”
technology. Sure it will happen, but not for the next few years. In the
meantime look to VoIP and speech technologies to drive real improvements
in your contact center.
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