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Headlines
AIC Intros 3U RMC3Q
Advanced Industrial Computer has introduced the 3U RMC3Q rackmount chassis. Designed to fit a standard 12” x 13” ATX motherboard, the 3U chassis is equipped with nine 3.5” hot-swappable drive bays for 1” IDE or SCA low voltage differential hard drives. With the appropriate controller, the chassis can consolidate all nine drives using several different types of RAID systems. Six 80 mm ballbearing fans are positioned within the chassis. Additional features include a 300 W, 400 W, or 450 W power supply with power factor correction (PFC); redundant power supply is also available. Designers have also incorporated a slim CD-ROM drive, as well as space for two 3.5” floppy disk drive options for input and system integration.
www.aicipc.com; 626-581-4300
Intersis Ships VoiXX 2.6
Intersis has announced the shipment of VoiXX 2.6 unified communications for Microsoft Exchange. The new version incorporates additional features that further enhance VoiXX’s anytime, anywhere message management capabilities while continuing its tight integration with Exchange by fully utilizing Microsoft Active Directory. VoiXX 2.6 allows users to access messages via a WAP device in addition to any telephone or Exchange/Outlook client. It also incorporates outbound IVR technology. With the outbound IVR feature, VoiXX 2.6 allows users to design a set of automated instructions. VoiXX also supports virtually any PBX system and includes full call routing capabilities with voice recognition.
www.us.voixx.com; 877-GO-VOIXX
Avail And Tdsoft Announce Interoperability
Avail Networks and Tdsoft have announced certified interoperability between Avail’s Frontera Integrated Concentration Devices (ICDs) and Tdsoft’s VoNGATE voice access gateway for VoB service delivery. Avail’s Frontera ICDs allow providers to leverage a single platform across multiple subscribers for in-building DSL concentration, as well as packet voice services such as VoDSL. Tdsoft’s VoNGATE is a voice access gateway that enables incumbent and emerging carriers and telecom service providers to provide voice services over a variety of broadband access technologies such as xDSL, cable, and wireless. VoNGATE is an open platform and is capable of supporting a combination of PSTN switch interfaces, access infrastructures, and access technologies at the same time. VoNGATE supports V5.2, GR-303, TR 008, CAS, or proprietary voice switch interfaces, next-generation access networks based on cable, xDSL, or broadband wireless infrastructure, and ATM, IP, and TDM access technologies.
www.tdsoft.com; 972-755-1069
www.availnetworks.com; 734-761-5005
Genesys Announces G6 Internet Contact Center Solution
Genesys Telecommunications has announced the availability of its G6 Internet Contact solution. Internet Contact version 6.0 offers agents the ability to carry out multiple chat sessions at their desktop. In addition, the latest Internet Contact solution offers new agent-to-agent transfer features. Genesys leverages its Universal Queue routing capabilities to deliver individual customer e-mails to the best-suited agent. It also now includes support for dynamically generated content and dynamic form sharing. For contact centers with existing desktops, G6 Internet Contact can be integrated with in-house agent applications and CRM desktops from leading vendors. Also, new HTTP tunneling support helps reduce interruptions or delays in chat sessions and Web callback requests. Internet Contact 6.0 is fully integrated with the entire G6 suite of contact center solutions from Genesys, which offers enterprise routing, network routing, workforce management, outbound contact, and universal workflow solutions.
www.genesyslab.com; 888-GENESYS
3Com Unveils NBX Call Center Solution
3Com has announced the NBX Call Center solution to help businesses benefit from call center applications. The NBX Call Center works with 3Com’s NBX 100 Communications System and SuperStack 3 NBX Networked Telephony solution to enable call handling for small businesses, remote and branch offices, and company departments. The solution offers intelligent call distribution for up to 100 queues and scalable support for up to 25 agents, two supervisors, and one administrator and database manager. The application also includes auto-attendants, IVR, and a CTI link. Businesses can also set up remote operations using an NBX business phone linked to the IP connection of a user’s home office or satellite location.
www.3com.com; 800-NET-3COM
BeVocal Intros Total Messaging Solution
BeVocal has launched the BeVocal Total Messaging Solution for telecommunications companies and enterprises. Qwest Communications has selected BeVocal’s Voice Dialer and Address Book applications for its wireless customers and has launched the new service in its entire coverage area. BeVocal’s Total Messaging Solution supports the delivery of information to the user via voice, WAP, fax, e-mail, and text paging. It includes applications such as the BeVocal Voice Dialer, BeVocal E-Mail, BeVocal Address Book (which integrates with the BeVocal Voice Dialer and BeVocal E-Mail and synchronizes with personal information managers such as Microsoft Outlook and Palm Organizer), BeVocal Notification, and BeVocal Authentication (which conducts secure transactions or accesses account-specific information through the use of voice prints to verify the identity of a caller). BeVocal offers hosting capabilities that enable carrier customers to get up and running with the service within 30-45 days. In addition, BeVocal offers an in-network solution through which carriers can reduce telephony expenses by running BeVocal’s voice portal and messaging applications on their own network. Enterprises can adopt BeVocal’s Voice Dialer and other components of the Total Messaging Solution as part of a corporate voice portal.
www.cafe.bevocal.com; 408-907-3200
NTT And ST Develop New Chip
NTT Electronics and STMicroelectronics have announced a new smart power chip that simplifies precise control of fiber communication lasers. Inside the new chip are circuits that provide all the analog functions to implement closed-loop control of laser temperature, laser optical power, and laser pre-bias current. A microprocessor sets the references for these loops through a serial port. The wavelength of the laser can be preset and maintained more precisely, reducing the spacing necessary between wavelengths in DWDM applications. Called Advanced Laser Diode Controller, the architecture is designed by NTT and the chip is produced by ST using the company’s proprietary bipolar-CMOS-DMOS (BCD) smart power technology, which allows the integration of complex control functions and high current drive circuits on the same piece of silicon.
www.nel-world.com; +81-3-5456-4161
www.st.com; +33-4-5040-2558
ClearCube Announces USB C/Port
ClearCube Technology has announced the USB C/Port, offering complete USB functionality to the desktop from the CPU Blade, a computer that can be located up to 200 meters away in a data center. The USB C/Port delivers four USB ports to the desktop while giving IT managers control over what devices can be connected for security. Standard USB-compliant devices connect to the C/Port’s four ports, including keyboards, mice, audio and video devices, and mass storage. A standard VGA port supports CRT and LCD monitors. Security is not sacrificed since peripherals are managed through both an operating system policy and a unique hardware lock that can prevent desktop connection to any mass storage media. The hardware lock is configured via a jumper on the centralized CPU Blade. The USB C/Port augments the ClearCube C3 Architecture, a managed solution that enables security and uptime advantages with the performance and user experience of a managed PC. This approach centralizes computing assets into the data center and delivers the full PC functionality to the desktop over standard Category 5 cable up to 200 meters away.
www.clearcube.com; 512-652-3425
Sound Advantage Launches Network SANDi EVSP
Sound Advantage has unveiled the network version of SANDi EVSP (Enhanced Voice Services Platform), a turnkey carrier solution that includes hardware, software, installation, and support for provisioning and billing. This large-scale, high-density speech application will allow the RBOC, CLEC, IXC, ILEC, ISP, ASP, wireless carrier, or international PT&T to differentiate its service offerings by giving users the power to speak with their technology. Network SANDi EVSP provides a plug-and-play solution to enable carriers to provide voice activated dialing by name, voice activated caller-ID, voice activated voice mail with hands-free automatic call back, TTS e-mail reader/e-mail sender via audio .wav files, voice activated virtual office services, and voice access to Web content. It runs on the Lucent Speech Server and features a small footprint, full redundancy, and NEBS compliance. High availability features can be added to existing subscriber lines. Network SANDi EVSP also supports access via the Internet using any Web-enabled computer or handheld device, and consumers can reroute live calls and unified messaging to any location.
www.soundadvantage.com; 949-476-1400
CML Versatel Announces Resource Calculator
CML Versatel has announced the general availability of a resource calculator for analyzing CTI server efficiency. Using a table format, it compares the cost of a high-density TDM front-end solution with a traditional CTI server approach of one DSP resource per T1 interface, given a user’s specifications. “We used the resource calculator to analyze what a typical Pronexus customer could save by implementing CML Versatel’s TotalAgility Platform,” said Andrew Kozminski, director of development at Pronexus. “We found that the platform is very attractive for high-density carrier-grade applications and that there are some significant cost savings that companies can realize by using CML Versatel’s platform.”
www.cmlversatel.com; 877-CML-VERS
GoBeam Rolls Out Dashboard
GoBeam has announced the roll-out of its new Dashboard user interface, enabling customers to manage their business communication services from a browser-based console. Dashboard requires no software to run and is accessible through the GoBeam Web site. Features include Find Me, real-time conferencing (from one to six people), and business instant messaging. Contacts allows users to input an individual’s contact information and then assign those individuals to a group. A user can then assign a “treatment” for a group that determines how incoming calls are to be handled. How to Reach Me allows users to quickly change Find Me rules and see call logs.
www.gobeam.com; 408-991-0980
IBM Integrates With Dialogic
IBM has announced that it is integrating its WebSphere Voice Server with ViaVoice Technology and the Dialogic voice portal reference system. IBM and Dialogic also announce the implementation of a voice portal platform for TOM Voice in mainland China. Dialogic provides on-board continuous speech processing (CSP) which optimizes the application of IBM’s technology, allowing callers to speak before prompts are finished. IBM WebSphere Voice Server provides developers with a flexible interface based on industry standards to create applications that can enable voice access to information around the clock. WebSphere is Internet infrastructure software, middleware that enables businesses to develop, host, run, and integrate e-business applications. TOM Voice, from TOM.com, integrates IBM’s voice solution with Dialogic’s voice portal reference system to provide a Beijing-focused voice portal platform. The combined offering provides the hardware and software needed to navigate the Internet from virtually any type of voice-enabled device using natural speech. The portal builds on the commitment of IBM and Dialogic to driving open standards in converged communications worldwide.
www.ibm.com; 800-IBM-4YOU
www.dialogic.com; 973-993-3030
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