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Headlines
InnoMedia Upgrades
IP VideoPhone
InnoMedia has announced its version two software
upgrade for its IP VideoPhone. The phone can
interoperate with Polycom's ViewStation, ViaVideo, and
PictureTel, Microsoft's NetMeeting, CUseeMe's (now
First Visual Communications) 5.0 client and MCU
server, and also Cisco and Ezenia! gateways and
gatekeepers. The expanded features include an
auto-answer option, adjustable bandwidth support from
32 to 128 Kbps, and a network status indicator. The IP
VideoPhone can be configured and upgraded remotely via
a Web browser from any PC on the network.
www.innomedia.com;
408-432-5413
Alcatel Unveils
OmniVista
Alcatel has announced a comprehensive enterprise
network management solution set called OmniVista.
OmniVista provides the ability to manage all of
Alcatel's data switches from a holistic, network-wide
point of view. Developed internally for converged
management, OmniVista is a multi-user, Java-based,
client/server application that is open for future
product evolution. With OmniVista for the Omni family
of data products and OmniVista for the OmniPCX 4400
IP-PBX, users can run both voice and data platforms on
the same NT server. Both products offer a common user
interface, and users can also receive display alarms
and perform network discovery of Alcatel's voice and
data products through OmniVista's current data
management platform.
www.alcatel.com;
972-477-2555
GMT Previews
WFM Software
GMT has previewed its new workforce management
software for call centers, GMT Planet Mission Control
(available later this year). The WFM tool enables
managers to monitor and respond to all information on
a single display. This includes display and analysis
of key statistics about call volumes, service levels,
average speed to answer (ASA), and adherence to
schedules and staffing. Mission Control enables
managers to view raw data, or compare and analyze
differences in the data. Multiple levels of data can
be displayed, from a single queue up to an entire call
center's operations.
www.gmtcorp.com;
770-559-6211
Envox To
Provide Development Software
Envox 4.0 development software will be featured on an
application companion CD made available with the Intel
Converged Communications Platform. At the core of the
Intel platform is CT Media server software. The Envox
platform is supported by the CT Media Value Network.
This combination enables solutions that can serve as
general-purpose business communications systems,
e-business customer contact centers, IP gateways, and
enterprise communications solutions.
www.envox.com;
508-871-7603
Trillium Enhances
SIGTRAN Solution
Trillium has added the new Signaling Connection
Control Part (SCCP) User Adaptation Layer (SUA)
software to its portfolio of SIGTRAN solutions for
enabling telecommunications carriers to implement
phone services in a converged network environment.
Trillium's SUA signaling software enables legacy and
next-generation networks to communicate and interact
in providing end user services such as automatic
call-back and mobile roaming over packet-based
networks. Other SIGTRAN offerings include the Stream
Control Transmission Protocol (SCTP), M3UA, and the
Integrated Services Digital Network Q.921 User
Adaptation Layer. SIGTRAN can be integrated into
products such as signaling gateways, media gateway
controllers, IP-resident databases, radio network
controllers, and softswitches.
www.trillium.com;
310-481-7623
Force Announces 3U
CompactPCI System
Force Computers, a Solectron company, has announced
the Centellis 4735 3U system, featuring Force's
SENTINEL "universal mode" PCI-to-PCI bridge technology
for cPCI system or peripheral slot functionality.
Based on Force's cPCI-735 single board computer, it's
powered by the Mobile Pentium III 700 MHz processor.
This four-slot, H.110 CT bus-compatible system
provides a Windows 2000-ready solution for network
firewall security, Web caching, DSL concentration, IP
over satellite, video on demand, and other CPE
applications. It also supports PICMG 2.1, R2.0 full
hot swap in desktop or rackmount configurations,
suitable for CT integration of off-the-shelf,
third-party I/O solutions.
www.fci.com;
408-369-6144
ADLINK
Intros cPCI-6780
ADLINK has introduced their compactPCI CPU module. The
cPCI-6780 is a 6U high plug-in card that comes
standard with either a Pentium III or Celeron
processor featuring up to 1.3 GHz speeds running on a
combined Front Side Bus (FSB) at speeds up to 133 MHz.
It supports MS Windows 95/98/ME, Windows NT 4.0,
Windows 2000, Red Hat Linux 7.0, VxWorks, and MS-DOS
6.2+. Each of ADLINK's modules supports up to seven
other boards/cards or PCI bus master devices and come
with enhanced IDE for up to four additional storage
devices: ATAPI CD-ROM drive, 1.44 MB FDD, or 2.5" HDD
for storage (2.1 GB or higher).
www.adlinktechnology.com;
866-4-ADLINK
Crystal Partners
With Plesk
Crystal Group and Plesk have released the first
server appliance in Crystal's RIA product line. This
new .87U server appliance comes with the Plesk Server
Adminstrator software pre-installed and configured.
Plesk Server Administrator (PSA) is a Web-based server
management tool for UNIX and Linux-based servers. The
server management interface is accessible by both the
server administrator and their clients. RIA server
appliances come preloaded with Red Hat Linux 6.2 or
7.0, or FreeBSD 4.2.
www.crystalpc.com;
800-378-1636
www.plesk.com;
703-815-5670
01 Communique
Enhances Communicate! Products
01 Communique has enhanced the capabilities of its
Communicate! family of products. Communicate! v10.0
provides all-in-one fax, voice mail, and e-mail
solutions for home and office. It offers an enhanced
call answer wizard as well as fax-on-demand and a
contact history application. Communicate! Pro v5.0
provides more robust e-mail, fax, and voice mail
capabilities and offers users advanced remote
notification of messages to any wireless device.
Additionally, users can remotely listen to e-mails via
the text-to-speech engine. Communicate! i2000 offers
the communications services of the Communicate!
suites, plus full-motion video, video phone,
text-to-speech, and call answering.
www.01com.com;
800-668-2185
Artisoft Launches
Call Center Solution
Artisoft has announced a new call center offering
in conjunction with the fourth-generation release of
its flagship TeleVantage software PBX. TeleVantage
Call Center offers IP telephony to enable Web-based
call centers and support agents working remotely,
intelligent call management, advanced queuing, agent
training and monitoring, trend analysis reporting, and
real-time statistic monitoring. TeleVantage 4.0
provides intelligent desktop call control and
management, rules-based call handling, graphical voice
mail, Web browser capability, comprehensive messaging,
auto-attendant, and IP telephony. Industry-standard
APIs enable development of customized applications and
tight integration with database systems. TeleVantage
supports up to 96 trunks and 264 user stations in
small to medium-sized offices and branch locations.
TeleVantage Call Center support of agent capacities is
based on traffic requirements of incoming PSTN and IP
trunks, typically 1 to 75 agents in a small to
mid-sized business.
www.artisoft.com;
617-354-0600
I-Bus/Phoenix
Intros C0406
I-Bus/Phoenix has launched the C0406 4U horizontal
compactPCI enclosure. The C0406 supports full I/O card
hot-swap to PICMG 2.1 R2.0, seven drive bays
(including a 5 SCA hot-swap SCSI disk array), hot-swap
blower cooling, and dual redundant hot-swap power
supplies. Additional features include a 6-slot cPCI/H.110
backplane made for single or dual slot system masters,
full rear I/O module support, and front to back
airflow.
www.ibus-phoenix.com;
888-307-7892
Cambridge Releases
Voice Studio
Cambridge VoiceTech has released a Windows desktop
development environment for VoiceXML, the Cambridge
Voice Studio. The downloadable evaluation version
integrates Microsoft's text-to-speech capability,
allowing programmers to develop full scale voice
applications on their Windows NT desktops or laptops.
These programs can then be ported to an enterprise
telephony environment using the company's VoiceXML
engine, the Cambridge Voice Gateway. Cambridge also
offers full scale voice automation for call centers
and other enterprise functions. Cambridge is a partner
of Nuance and SpeechWorks, and also partners with
computer telephony vendors Brooktrout, Dialogic, and
Velocite.
www.cambridgevoice.com;
703-476-4990
Knowlagent
Announces Version 6.0
Knowlagent has announced that KnowDev 6.0, its
e-learning platform software solution, is now
available. Version 6.0 has several new modules,
including KnowDev Course Packager, which makes it
easier to move courses and reviews from one system to
another, and KnowDev Enterprise, which tracks agent
training from all sites. Other features include a
customized toolbar, a Revert to Last Published
feature, and a Student Today option (which shows agent
progress). Knowlagent's non-disruptive training
platform seamlessly integrates with a contact center's
telephony systems such as workforce management, ACD,
and quality monitoring. Training is delivered directly
to the agent's desktop in small amounts during low
call volumes, and can be customized with text,
graphics, video, and audio content.
www.knowlagent.com;
888-329-6661
Performance
Technologies Announces MicroLegend
Performance Technologies has announced the MicroLegend
Signaling Blade, a full-featured, embedded signaling
gateway in a compactPCI form factor. It is
specifically designed for telecom equipment
manufacturers seeking to integrate SS7/IP signaling
capabilities into their current and next-generation
designs. Its distributed software architecture allows
two ore more blades to be clustered together, and it
can be configured as a signaling end point or a signal
transfer point in the SS7 network. The MicroLegend
also provides signaling networking capabilities
between traditional public-switched and
next-generation IP telephony networks. Additionally,
it will be extended to be compatible with the PICMG's
upcoming 2.16 specification for cPCI packet switching
backplanes.
www.pt.com;
613-237-4344
NICE
Interoperates With Cisco
NICE Systems has announced the interoperability of its
VoIP recording solution with Cisco's Internet Protocol
Contact Center (IPCC) solution. The combination will
provide VoIP recording solutions to customers that are
deploying IP telephony networks. It will accommodate
all forms of communication taking place on an IP
network, including voice, e-mail, Web chat, and
collaboration, as well as agent desktop activity. NICE
VoIP recording technology is fully integrated within
NICE's current CEM product line, NiceLog and
NiceUniverse, enabling any existing or future NICE
customer to introduce VoIP recording into their
environment. Cisco IPCC is based on the Cisco
Intelligent Contact Management software, which is
deployed in traditional call centers supporting a
variety of disparate legacy platforms and networks.
www.nice.com;
604-233-2267
www.cisco.com;
800-553-NETS
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