NEWS AND VIEWS
Breaking News
Letters To The
Editor
Enabling Technologies
Chris Donner, Contributing Editor
Will WAP ever have a killer app?
Sure it will... give it time. While waiting for something to get really
excited about, Chris Donner considers some WAP applications slightly more
interesting than glorified stock tickers.
Corporate Solutions
Carol Drzewianowski, Associate Editor
According to Cahners In-Stat, LAN
telephony will become "the network of the future." Carol
Drzewianowski explains how it will make that name for itself.
Next-Gen Networks
Kevin Mayer, Editorial Director
Dial tone? Internet offload? Useful
applications, yes. But service providers know that such applications are
not the stuff of the future. Instead, service providers are looking
forward to bundled and value-added applications, and are scrutinizing
VoDSL's potential in this respect.
Next-Gen Services
Kevin Mayer, Editorial Director
Agreeably connected or hopelessly
cluttered? It can be a fine line between the two, and the line will grow
even finer as unified communications not only accommodates but also
aggravates the ever-expanding message glut. But perhaps the problem of
clutter will itself present an opportunity, at least to those who can help
us manage all of our e-artifacts.
FEATURES
Tapping The Dead Wood Of Unanalyzed Calls
Art Schoeller, Vice President of Marketing, Dictaphone
One of the most overlooked sources of information in
the call center is the customer experience. Recording random phone calls
is just not enough. Complimentary technologies, however, like recording
and data mining are coming together to address this need.
Updating Your PBX For The IP Telephony
Market
Henry Dewing, Senior Enterprise Marketing Manager, Dialogic Corp.
Enterprises don't want to get rid
of the investments they've already made in their PBX systems, yet they
hear of the benefits of Internet telephony. Do you have to start from
scratch? Read about how an enterprise can take advantage of this
technology.
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PUBLISHER’S OUTLOOK
After The Tornado
Rich Tehrani, Publisher
Anticipating the calm
after the storm, Rich Tehrani looks beyond the short-term turmoil
occasioned by this year's stock devaluations, and instead expands on the
long-term prospects for telecommunications. According to Rich, the
future's so bright, you'll have to wear shades.
TOM KEATING'S CC:
Heading The Call Of Standards
Tom Keating, Executive Technology Editor
With several IP telephones
competing for your attention, interoperability becomes a major issue.
Standards will help resolve any problems. Tom Keating explains.
EDITOR'S OUTLOOK
The Art Of Telephony
Kevin Mayer, Editorial Director
The creative imagination works alike
whether it concentrates on the arts or telecommunications. Revealing
parallels between these seemingly unrelated endeavors, Kevin Mayer
illuminates the inner workings of technological innovation, citing
specific examples from current communications solutions.
REVIEWS
Casio Communications' PhoneMate SI-460
Alana Technologies' Personal Extention
Phone
Arunta Comsec Pty Ltd's Total Recall Voice
Logger
DEPARTMENTS
Analytical Views: CRM: What Really Matters
Brian Strachman, Cahners In-Stat Group
CRM: it's not just another acronym in
the alphabet soup of telephony. It's a merging of data that deserves its
credibility.
Inside Networking:
Just-In-Time Information Distribution
Tony Rybczynski, Nortel Networks
The need for distributed applications
is wide and varied. Real-time infrastructure software systems are at the
heart of these mission-critical systems. Tony Rybczynski explores this in
his column.
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