Communication Solutions

Voxeo (News - Alert) today announced the expansion of its European VoiceXML IVR hosting capacity.  The service will now support over 5,000 concurrent calls, or ports, which according to market research analysts, officially makes Voxeo the largest standards-based IVR provider in Europe. The announcement comes on the heels of the adoption of Voxeo’s Evolution IVR hosting service in the UK, France, Spain, Germany and Italy.

 

“Europe’s adoption of open standards telephony and speech is taking off as enterprises replace outmoded, proprietary IVR systems with solutions built on VoiceXML (News - Alert), CCXML and SIP VoIP,” said Voxeo Europe’s managing director Stephen Neish. “Voxeo is applying its years of experience running over 50,000 applications for thousands of companies to help firms across Europe as they transition to open standards telephony. In the U.S. the battle has already been won. The industry will look back on 2007 as the year Europe embraced open standards for voice applications.”

 

Voxeo’s hosted European VoiceXML platform is utilized by both North American and European companies to run telephony applications across a wide variety of industries, such as healthcare, financial services, interactive notifications, transportation and telecoms. Speech recognition and synthesis capabilities in every major European language and local phone number availability for every European country are among the features boasted by Voxeo’s Evolution service. These services are delivered from its hosting facility in Slough, UK. Voxeo is currently working on the deployment of a second hosting facility in continental Europe.

Voxeo runs the world’s only 100% VoiceXML compliant platform, and has run hosted VoiceXML applications for the past six years. Evolution IVR hosting leverages Voxeo Prophecy, the company’s advanced telephony application platform, which is built on IETF and W3C standards including SIP, CCXML and VoiceXML.