Communication Solutions

ShoutPoint, a developers of mass voice notification and interactive voice response (IVR) technologies, announced that Omnilert, LLC of Leesburg, Virginia, has entered into a technology and marketing partnership that will expand the capabilities of Omnilert’s e2Campus and Amerilert emergency notification systems. 

 

Omnilert has the ability to broadcast text-to-voice messages to all subscribers in addition to offering SMS, e-mail, RSS, Web site and digital signage alert capabilities. ShoutPoint’s technology enhances how companies communicate with their customers, constituents and the public. This technology enables hosted inbound and outbound interactive automated messaging, hosted predictive dialing and telephony stress testing.

 

The ShoutPoint team has been developing business and communications software for more than 15 years. While developing software the team came to the realization that other companies simply were not developing features that customers needed—specifically features that provide control over automated messaging systems.

 

The company’s goal has always been to give customers the control they need and not just add features for the sake of adding complexity.

 

Ara Bagdasarian, CEO at Omnilert, said that, by partnering with ShoutPoint, his company has significantly increased the speed at which its audible voice alerts are delivered to all users. This represents a substantial step in improving public safety by rapidly reaching students, employees and visitors, regardless of whether they are at home, in a building or walking down a sidewalk. 

 

ShoutPoint's technology was integrated with Omnilert's notification system in just a few weeks using ShoutPoint's flexible architecture and APIs. Jamie Christiano, ShoutPoint's president, explained that the technology discussed here was developed from the ground up in order to provide easy integration with partner systems. 

 

ShoutPoint's mass notification technology and extensive dialing capability is an important asset to any organization or government entity that needs to notify large numbers of people quickly, Christiano said. Many municipalities and local governments still rely on expensive, inadequate and decade-old telephone systems for such essential services such as reverse 911 systems.

 

For example, San Diego's system has limited capacity and can only dial one tenth as many calls an hour compared with ShoutPoint's multiple data center system that has the capabilities to reach more than 2 million people with a 30 second message in less than an hour. Capabilities like this are essential for notifying the public of natural disasters and other safety information.