Communication Solutions

Agilent (News - Alert) Technologies Inc. (NYSE: A) has extended its Intelligent Services remote instrument monitoring and diagnostics capability to the Agilent 6890/7890 Series gas chromatograph (GC) systems and 5973/5975 Series gas chromatograph-mass spectrometer (GC/MS) systems, according to a press release. These services will be a part of the Agilent Service agreements.

 

Agilent Technologies Inc. (NYSE: A) is the world’s leading measurement company as well as a technology leader in communications, electronics, life sciences and chemical analysis. Around 19,000 employees of Agilent serve customers in more than 110 countries. The company had accrued net revenues of $5.4 billion in fiscal 2007.

 

"Customers at multinational pharmaceutical companies and government agencies around the world are relying on Intelligent Services to help them maximize instrument availability and achieve laboratory productivity goals," David Heiger, Agilent Worldwide Services marketing manager, was quoted as saying in the report. "The response to Intelligent Services on Agilent LC and LC/MS systems has been outstanding and we’re pleased to extend its benefits to our customers with Agilent GC and GC/MS systems"

 

With the help of proven, secure IT technology, Intelligent Services connects instruments to Agilent customer support centers. At these centers, experts offer proactive technical support that is aimed at resolving problems before they adversely impact lab productivity.

 

Intelligent Services include innovative features like – Push for Help, Real-time Collaboration and Asset Report and Notification.

 

The "Push for Help" service features single-button requests for assistance. Once this feature is activated, Agilent service engineers will be able to remotely detect the status of the system before a response is provided.

 

The "Real-time Collaboration", with lab permission, enables Agilent engineers to start an ultra-secure remote desktop sharing session to offer advanced diagnostics. This feature enables instant, remote problem resolution.

 

The "Asset Report and Notification" offers on-demand access to information and tools. With the help of these tools, lab managers can optimize instrument utilization and lab productivity. The Intelligent Services Asset Report also offers a detailed inventory list and snapshot of real-time instrument usage and utilization. This information will allow managers to plan efficient laboratory operations. In addition to this, the Notification feature enables laboratories to minimize system downtime by proactively alerting users through SMS-text or e-mail notification. These alerts are provided whenever maintenance thresholds are reached, or when the instrument needs user interaction.