Savvion, the Business Process Management (BPM) company, today introduced Savvion Communications Order Management Solution (COMS) 7.0, a carrier-grade business process management system for communications industry service provisioning and customer order fulfillment.

 
“Companies providing cable, telecom, cellular, content or other communication services must deliver seamless service to customers while keeping costs down,” said Sanjay Kumar (News - Alert), vice president of communications and media solutions at Savvion. “With our new Savvion COMS 7.0, we are the first in the industry with a solution that helps them meet those goals immediately.”
 
With Savvion’s successful track record of building advanced order management solutions for communication companies, COMS 7.0 will assist both management and workers within service provisioning operations to better manage the end-to-end order management activities needed to fulfill a customer’s service request. As part of a communications service provider’s OSS/BSS architecture, COMS 7.0 can easily integrate with existing Customer Relationship Management (CRM) systems, order entry systems, and all other downstream systems involved in the provisioning and fulfilling of customers’ service requests.
 
Some of the salient features of Savvion’s COMS 7.0 platform that enables it to outperform traditional telecom order management software and other types of Operational Support Systems (OSS) are as follows:
 
  • Reduces operating cost and delivery time of service provisioning.
 
  • Minimizes time to market for new products and services, lowering the cost of development and ongoing support.
 
  • Enables users at all levels and stages of carrier operations to model new processes, recognize bottlenecks, and define ongoing solutions.
 
  • Provides real-time graphical visibility and metrics across a company’s processes for all levels of management.
 
  • Integrates easily with existing infrastructure, such as a service provider’s existing Operational Support System and Business Support Systems (OSS/BSS) assets.
 
  • Supporting “double/triple/quad play” bundled service offerings across multiple OSS eco (News - Alert)-systems.
 
“Ever since we launched the industry’s first Business Process Management (BPM) system in 1999, it has been our vision to deliver industry-specific solutions. COMS 7.0 is our first solution that delivers on that mission, allowing companies to leapfrog over their particular market constraints,” said Dr. M.A. Ketabchi, Savvion CEO and founder.
 
The company will be adding more industry-specific solutions in the near future.
 
Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users. Today’s featured white paper is Fixed Service Strategies for Mobile Network Operators, brought to you by Comverse (News - Alert).
 
 

Arun Satapathy is a contributing editor for TMCnet. To read more of Arun's articles, please visit his columnist page.

Edited by Michelle Robart


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