Communication Solutions

Convergys (News - Alert) Corporation, a provider of relationship management, reportedly expands the breadth of its Business/Operations Support Systems (BSS/OSS) solutions through the acquisition of Ceon Corporation.

 

With new capabilities, Convergys allows its clients to effectively manage their entire product lifecycle across all network domains, shortens time to market for new convergent offers, improves quality and reduces the cost associated with managing a large product portfolio.

 

“As service providers launch new convergent services to differentiate themselves from their competitors, their product management requirements become increasingly complex,” said Bob Lento, president of Information Management for Convergys. “Ceon’s product management assets are at the heart of our strategy to help our clients more effectively manage new and advanced value-added services, introduce these services quickly, and evolve these new offers at market speed.”

 

“In our opinion, Convergys' acquisition of Ceon is a great decision that will enable it to empower carriers to transition to a centralized catalog strategy, bringing order to the chaotic product management process that is so inherent in carrier's OSS and BSS environments,” said Ari Banerjee, director - Enabling Technologies for Yankee Group (News - Alert).

 

With new convergent services, telecom operators are able to rapidly launch new products and streamline ordering and fulfillment processes for their clients.

 

“Ceon Product Control Center is enabling us to rapidly define and launch new offerings, in some cases in a matter of hours,” said Thomas Norberg, CIO of ice.net. “The product modeling approach, the integration facilities, and the alignment of the system with our standards-based systems architecture have allowed us to complete the initial deployment and integration of the system within months.”

 

The acquisition of Ceon Corporation, which was started in January with a strategic alliance for which Convergys issued convertible debt with the right to acquire the company, will begin in 2009 on a GAAP basis.

 

Convergys consulting, professional services and technology drive true convergence while enabling operators to evolve their BSS/OSS environments with minimal risk. Based on a modular architecture, Infinys [r] software provides unsurpassed scalability, flexibility, investment protection and support. Leveraging on a broad range of consulting and professional services, Convergys clients have acquired the capability for rapid market innovation via their bundling of convergent voice, video, and data content for their residential and business customers.