| Al Gore, Former Vice President Of The United States Thursday, May 24th -- 10:00 AM |
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Come hear former vice president Al Gore discuss his views on technology's impact on the economy, the opportunities new technologies create for businesses and consumers -- and their impact on quality of life in America. As a House member, Mr. Gore popularized the term "Information Superhighway" and was instrumental in fighting for federal funds for what later became the Internet. Mr. Gore also helped steer passage of the Telecommunications Act of 1996 which promotes private investment and competition in the telecommunications industry.
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Opening
Night Keynotes & Reception |
| Join us on the first night of the show for three eye-opening keynotes followed by an informal networking reception. Come listen to industry visionaries deliver their views on important topics, then relax and unwind with your colleagues over a glass of wine or soft drink and some hors d'oeuvres. |
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Sponsored By: |
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Rich
Tehrani President & Conference Chairman Technology Marketing Corporation |
Rich Tehrani's involvement in telecommunications began in 1982 at Technology Marketing Corporation (TMC). Since then, he has led TMC in many capacities, including six years as MIS Director. Tehrani has played a pivotal role in steering TMC towards high technology. In May 1996, Tehrani became Publisher of Communications Solutions magazine, and was instrumental in bringing it to an industry hungry for in-depth product and service information. Tehrani is now President and Group Editor-in-Chief of TMC. He received his B.S. in Computer Hardware Engineering from the University of Connecticut.
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Gilbert Hu President And Chief Executive Officer AltiGen Communications |
AltiGen Communications was founded in May, 1994 by current president and CEO, Gilbert Hu, who has a history of bringing new technologies to market. Prior to AltiGen, Mr. Hu was founder, president, and CEO of Centrum Communications, a pioneer in the remote networking industry, which was acquired by 3Com Corp. in early 1994. Mr. Hu has also served in technical and managerial roles at Vitalink Corp., Convergent Technologies, and Luxcom. He earned an M.S. in Electrical Engineering from Arizona State University and a B.S. in Electrical Engineering from National Chiao-Tung University in Taiwan.
Today's enterprises are faced with providing their employees with both voice and data services that enhance their productivity. The growth of the Internet and its usefulness for businesses has meant an increased demand for a bigger data pipe. The Internet has also brought in the new e-commerce business model that requires businesses to have a better call center infrastructure to be able support their customers. Due to the global economy, enterprises have multiple locations and IT managers are faced with the problem of providing voice and data services to employees in all locations. Today's telecom equipments cannot satisfy all these new requirements -- they are proprietary, inefficient, expensive, and they cannot provide advanced features that enhance productivity. While enterprises are making changes to their voice/data networks, they need to consider several factors including reliability, ease of implementation, ease of management, and integration with the e-commerce infrastructure. Having to deploy the minimal number of devices needed, providing an intuitive single point of administration and taking the users of the network through an evolutionary path towards a converged world rather than revolutionary path would be the natural goals of a corporate network administrator. In addition to these basic requirements, enterprises would also be looking at unique advantages provided by the new solution that cannot be found in today's equipments - such as extensibility, integration with CRM applications and more features that enhance productivity.
$1,000,000 Sponsor!
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Ken Arndt Vice President Of Marketing AG Communication Systems / Lucent Technologies |
Ken Arndt is vice president of marketing for AG Communication Systems, a subsidiary of Lucent Technologies. He is responsible for designing and implementing strategic marketing programs and identifying and developing new markets and business opportunities for the corporation. Prior to joining AG Communication Systems, Arndt was general manager, sales and marketing for Commonwealth Telecom Services, Inc., a competitive local exchange carrier in Pennsylvania. Arndt holds a B.S. in marketing from Kutztown University.
Technology And The Computer Telephony Marketplace: The New Paradigm
A confluence of market trends like worker mobility and e-commerce are quickly changing the CT landscape. The emergence of the Internet as an essential business tool is driving new business applications, and wireless technologies are already part of day-to-day living. These factors, coupled with ongoing regulatory issues and geographic boundaries, are having a profound effect on the way the enterprise and contact centers do business. Ken Arndt will examine the technologies that directly impact this marketplace, the social and regulatory environments surrounding the enterprise, and the end-user needs of its vertical markets. Utilizing market data and current economic conditions to differentiate hype from reality, he will present solutions for fiscal success, including how to maximize business revenues through telecommunications portals.
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Stephen Beckett Founder And Chief Technology Officer CallCenter Technology |
Stephen Beckett is a founder and Chief Technology Officer of CallCenter Technology, Inc. He is responsible for all architecture and technology direction of CCTI's Products. A contact center industry pioneer, Beckett has overseen the creation of both the Quality Monitoring and the emerging Performance Management product categories. Prior to founding CCTI, Beckett was the inventor of CTI driven Voice and Screen recording technologies as a vice president and principal of Witness Systems, Inc. He received a B.S. in Electrical Engineering from Virginia Tech.
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Beatriz
V. Infante President And Chief Executive Officer Aspect Communications |
Current Roles. As chairman, president, and chief executive officer of Aspect Communications Corporation, Beatriz V. Infante has been the driving force behind developing Aspect into the only provider of complete end-to-end, multichannel contact centers in the marketplace today. Over the past two years, she has directed the transformation of the company from a respected call center solutions provider into a highly successful multichannel contact center provider-a company that currently has 78 percent of the Fortune 50 as its customers. Ms. Infante leads Aspect's executive team, defines Aspect's corporate strategies and sets the standards and vision for Aspect's corporate culture. She also leads the corporation in achieving sustained, superior financial performance and growth in shareholder value.
Previous Responsibilities. Before taking the helm at Aspect, Ms. Infante provided operational direction and leadership as Aspect's co-president, and prior to that she led Aspect's Products and Services organization as executive vice president. Ms. Infante came to Aspect from Oracle Corporation, where she was senior vice president and instrumental in the development of Oracle's Internet and new enterprise software applications initiatives. She has also served as director of development at Taligent, co-founded Momenta Corporation and held engineering and management positions at Hewlett-Packard Company.
Noteworthy Accomplishments. Ms. Infante was recently selected as one of the "most remarkable women in technology" by Upside magazine, one of the industry's most influential publications concentrating on technology businesses.
Education. Ms. Infante holds a B.S. in electrical engineering from Princeton University and an M.S. in engineering and computer science from the California Institute of Technology.
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