Business Continuity Solutions Featured Article

NacTel and ShoreTel Connect New York Organ Donor Network

By Anuradha Shukla, TMCnet Contributor

North Atlantic Communications, also known as “NacTel,” has announced it installed and integrated a new critical communications system for the New York Organ Donor Network that makes use of technology from ShoreTel.  

 

According to Jim Aranda, the Donor Network's vice president of administration and chief operating officer, ShoreTel’s (News - Alert) UC solutions, based on its IP business phone system, delivered on the company’s exact needs.

 

Through the organ donor communications system, the New York Organ Donor Network helps save lives. Aranda noted that for this reason, it was important to have a resilient system such as ShoreTel's that would deliver even during difficult circumstances.

 

“The events that might compromise typical phone and data systems are exactly the circumstances in which our organization might be most needed,” Aranda said.

 

According to NacTel's president, Jamie Buswell, ShoreTel's system provides the ultimate in redundancy, route diversity and mobility – all of which are important for business continuity. 

 

The company also turned to ShoreTel for their unique N+1 Technology – an appliance-based network that ensures there is a single image across all appliances with distributed processing, and that there is no single point of failure.

 

“By adding just one additional appliance - the '1' of the N+1 technology - any failure is handled, so essentially we are creating redundancy throughout the entire system,” Buswell said.

 

 

To find out more about ShoreTel, visit the company at ITEXPO East 2010. To be held Jan. 20 to 22 in Miami, ITEXPO (News - Alert) is the world’s premier IP communications event. Jeff Ridley, director of Product Management, is speaking during the “Multi-channel Contact Centers - Lessons Learned” and “The Evolution of Enterprise Telecommunications Panel” sessions. Don’t wait. Register now.

Anuradha Shukla is a contributing editor for TMCnet. To read more of Anuradha’s article, please visit her columnist page.

Edited by Stefania Viscusi