Synchronoss Technologies, Inc., a provider of on-demand transaction management software platforms, has announced that Time Warner Cable selected its ConvergenceNow Plus+ platform to accelerate the launch of its new Road Runner Mobile wireless broadband devices on Sprint 3G and Clearwire (News - Alert) 4G networks for ecommerce, telesales, and e-tail/retail.

 

Synchronoss’ ConvergenceNow Plus+ platform will enable Time Warner (News - Alert) Cable to streamline subscriber account management, service activation, and support for a variety of new connected-devices and wireless broadband services.

 

In addition to activation and provisioning, ConvergenceNow Plus+ will also be providing Time Warner Cable with an end-to-end customer management capability including; self-service support, ordering, changes, activation, and logistics to deliver a seamless customer experience for the total customer lifecycle.

 

“As we prepare to launch Road Runner Mobile, delivering connected wireless broadband devices and solutions across multiple channels, the need for self-service capabilities and customer experience satisfaction is paramount,” said Mike Roudi, group vice president of Wireless Services, Time Warner Cable.

 

“The Synchronoss ConvergenceNow Plus+ platform not only streamlines and automates order capture management, but also helps us accelerate and monetize an optimal customer experience across all channels,” Roudi said.

 

Synchronoss’ software platforms are designed to automate subscriber activation, order management and service provisioning for all connected-devices, across any communication service, from any channel. The company’s ConvergenceNow and ConvergenceNow Plus+ technology platforms automate a wide variety of transactions across multiple delivery channels and networks, enabling telecommunication service providers, cable operators, retailers/e-tailers and OEMs to deliver an improved customer experience at lower costs.

 

“The market opportunity for wireless broadband devices and services is rapidly expanding and as service providers such as Time Warner Cable wirelessly-enable their core services and look to launch new products and services, time to market and the management of customer experience are crucial to its success,” said Christopher S. Putnam, executive vice president of sales at Synchronoss Technologies (News - Alert).

 

Time Warner Cable recently unveiled its plan to officially launch the Time Warner Cable 4G Mobile Network in Charlotte, Greensboro and Raleigh, NC on December 1, 2009.

 

Reportedly, the first product to launch is Road Runner Mobile, which is said to deliver super-fast Internet access on the go for as little as $34.95 per month for Time Warner Cable Triple Play (News - Alert) customers. The company also said it plans to expand its 4G Mobile network to additional service areas over the next few months including Dallas, TX and Honolulu and Maui, HI.